Incidents

An incident is created automatically when a monitor transitions from up to down. It stays open until the monitor recovers, at which point it's resolved with the total downtime duration recorded.

Incident lifecycle

Monitor check fails → Incident opened → [acknowledged] → Monitor recovers → Incident resolved

1. Opened — the monitor failed a check. Notification channels fire immediately.
2. Acknowledged (optional) — a team member acknowledges the incident to signal someone is investigating.
3. Resolved — the monitor passes a check again. The incident is closed with start time, end time, and duration recorded.

Viewing incidents

Go to Monitoring → Incidents (per-site) or Uptime → Incidents (org-wide) to see the full list.

Each incident row shows:

• Monitor name and URL
• Start time — when the first failing check was recorded
• End time — when the monitor recovered (blank if still open)
• Duration — total downtime
• Status — open, acknowledged, or resolved
• Error — the specific failure reason (e.g. connection refused, timeout, HTTP 503, validation rule failed)

Click any incident to view the full detail including the sequence of check events during the outage.

Acknowledging an incident

Acknowledging signals to your team that someone is aware and investigating. It does not resolve the incident — the monitor must recover for that to happen automatically.

To acknowledge:

1. Open the incident
2. Click Acknowledge

Or from the incident list, click the ⋮ menu → Acknowledge.

Active vs. resolved incidents

• Active — the monitor is currently down; the incident is still open
• Resolved — the monitor has recovered; the incident is closed

The Incidents page defaults to showing active incidents. Use the filter to view resolved incidents or all incidents.

Notifications

Notifications fire on two events:

• Incident opened — when a monitor first goes down
• Incident resolved — when the monitor recovers

Both events use the same notification channels. Configure channels under Settings → Notifications → Uptime Alert Channels. See Notifications for setup.

Incident history retention

All incidents are retained indefinitely. Use the date filter on the Incidents page to browse historical data.